DIGITALiTEK will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment.

Product Purchase, Warranty and Exchanges.

    Full payment due at time of order.  Up to fourteen business days for delivery.  If you need to exchange an item, please call the Returns Department at (913) 708-8331 for a Return Merchandise Authorization number.  At its discretion, DIT may accept exchanges within 10 days from date of delivery. Exchanges will not be less than original purchase price.  All merchandise must be new.  Customer responsible for all shipping costs.  Prices are subject to change.  

Service and Support

    If you have a question with a product you have purchased from DIT, we urge you to contact our technical support staff before returning the product. If a technician determines that the product is not working properly, an RMA number will be issued. Our technical staff is available to help you with any products at

Limited Support

    Support for Digital Video Recorders (DVR'S) is limited to only that device. DIT is unable to assist in networking issues such as disabling firewalls, routing ports, and/or configuration of routers and modems.  Additional reference to Frequently Asked Questions and various user manuals and guides for common third-party networking equipment is available on line.  Quality of remote viewing video is based upon the quality of internet service.

    In the event a DVR is returned for repair, all hard drives are subject to formatting and all data will be lost. We recommend that you back up to a secondary source prior to sending in for repair. Password protected and /or locked equipment requires the code/key for service.

Limitation of Liability

    DIT does not assume any risk and shall not be subject to liability for damages or loss resulting from the

specific use or application made of the products.  DIT is not liable for any special, incidental, or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of DIT or otherwise.

The limited warranty does not cover loss or damage that may occur as a result of:

    1. Improper shipping, insufficient packaging, damaged contents, or lost packages.

    2. Improper use or installation.

    3. Inverted polarity or wrong voltage.

    4. Cutting or splicing any cables.

    5. Dropped equipment or physically abusing product, using an indoor camera outdoors, and other

        misuse or tampering will automatically void warranty.

    6. All other Customer Induced Damage (CID) not mentioned above.

    7. Removal of serial numbers or quality seals voids the warranty.

Extended Warranty

    Warranty can be extended for up to three years at time of purchase. Ask your sales representative for details.

Advanced Replacements

    DIT will not issue an advanced replacement for a malfunctioning unit without the approval of an ADVANCED REPLACEMENT AGREEMENT.

Return Merchandise Authorization (RMA)

    1. An RMA is valid for up to 10 days from the date of issue.

    2. No merchandise may be returned without prior written authorization.

    3. All returned merchandise must be accompanied by a copy of the Invoice and the RMA must be

        written visibly on the outside of the shipping carton. Do not use the product’s box as a shipping

        carton. The product must include all manuals, software, and accessories inside the original


    4. All returns must be shipped prepaid to:

                    RMA Department

                    (to assigned location)

    5. Method of return shipment shall be equal to the method by which the item was received by DIT.

    6. In event that a unit is DOA (Dead on Arrival) DIT will ship a replacement unit immediately after the

        leading technician has determined that the product is defective and after an Advanced

        Replacement Agreement has been submitted and approved.

    7. Advanced replacements may be issued only upon approval of an

        ADVANCED REPLACEMENT AGREEMENT.  If the returned product is tested and found to be in

        normal working condition with no defects found, a 25% restocking fee will be deducted from the

        credit or the item may be shipped back at buyer’s expense.

  1.     8. RMA items will be repaired or replaced at DIT'S discretion.

  2.     9. All merchandise must be new.  All prices are subject to change.  Store credit must be used within seven days          from date of order.  All sales final. 

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DIGITALiTEK • 6320 Brookside Plaza • Suite 231 • Kansas City, Missouri 64113

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